Erica A. Jones

4845 Elsie Faye Heggins Apt 501 

Dallas Texas 75210

(972) 302 5874

E-Mail (ericaejones.wath@gmail.com)

 

 

Objective:  To obtain a challenging position within a company or organization that offers opportunity for training and advancement. I have excellent interpersonal skills, having the ability to relate well with people from diverse backgrounds and cultures.

 

 

Skills:              *Computer Literate

                                *10 Key - (by touch)

*Excellent Administrative Skills to include Billing and Scheduling, Keyboarding and varies office   machines.

 

 

Work Experience:     General Motors                                        Arlington, TX

                                    Assembler                                                        2016-Present

                                                Assemble truck parts to build Suvs                             

 

 

Towers Watson OneExchange                     Richardson, TX    

                                    Benefits Advisor/ADP                                       2015-2015

                                                Set appointments for retirees to sign up for insurance and

                                                Process the applications

 

            Sitel                                                                 Dallas, TX

            Virtual CSR                                                      2014-2015

                        Take inbound calls to assist with open enrollment for

                        Insurance

 

 

            iQor                                                                 Richardson, TX

                                    Senior Support Agent                                      2013-2014

                                                Take incoming calls to troubleshoot Samsung wireless          

                                                devices for repair

 

 

                                    Asurion@Home                                                Dallas, TX

                                    VCSR                                                               2012- 2013

                                                Take incoming calls to process cellular phone insurance

                                                claims

 

                                    VHA                                                                 Oklahoma City,OK

                                    Customer Care Associate                                 2011-2012

                                                Took incoming calls to assist with medical information

                                                2 screens used

                                                High call volume/150 plus calls per day

                                                Data Entry

                                               

 

 

 

                           ACS (A Xerox Company)                                                       Yukon, OK           

                                                Customer Service Rep.                                                    2010-2011           

·         Took incoming calls to assist with wireless billing and technical information

·         Medium to high call volume

           

Sprint / Nextel                                                                     Oklahoma City, OK                                            Advanced Technical Support Rep.                                    2007-2010

·         Took incoming call to assist with wireless technical issues

·         Billing

·         Wireless activation

 

                                                Your Tel America                                                                               Oklahoma City, OK                                                                            Store Manager                                                                    2005-2007                                           

·         Managed store

·         Overseen store reps

·         Set up home phone service

·         Cash handling

·         Data entry

                                               

                                               

 

Education:                   Morris Career Training Center                                          Oklahoma City, OK                                                                             Certified Nursing Assistant/ Alzheimer's                        2010      

               

                                                Langston University,                                                           Coyle, OK

                                                Basics                                                                                    1992-1993           

 

                                                Star Spencer High School,                                                Oklahoma City, Ok

                                                Vocational Office Education                                             1987-1991